Essential Maids

Yes. The first cleaning generally takes longer than subsequent visits. This allows our team to give your home the detailed attention it needs to bring it up to our cleaning standards and to become familiar with your home’s specific needs.

We carefully select experienced, trained, caring, dependable, and honest cleaning professionals. We take our team seriously and closely monitor the quality of our work. We believe that the people we send into our clients’ homes should take pride in what they do and genuinely care about providing excellent service. We are proud to build a team of professionals who stay with us for the long term. We believe that a stable team creates a better experience and greater consistency for our clients.

Our cleaning services are provided Monday through Friday, from 8:00 AM to 5:00 PM. Whenever possible, we will schedule your cleaning according to your preferred day and time within our available schedule.

No. Most of our clients are not home while we clean. Many clients provide us with a key or use a lockbox and provide the appropriate alarm code. For your security, all client keys are individually identified and securely maintained by Essential Maids.

We make every effort to send the same cleaning professional or team whenever possible because we believe consistency provides a better experience for our clients. However, we cannot guarantee that the same person will always clean your home. Scheduling needs, employee availability, vacations, illness, and other circumstances may occasionally require us to send another team member. If a different professional is assigned to your home, they will have access to the information and instructions in your client profile so we can maintain consistency in your service.

Absolutely. Every home is different, and we encourage our clients to provide special instructions or preferences. Please communicate these instructions directly to the Essential Maids office so they can be permanently documented in your client profile. This allows any cleaning professional assigned to your home to have access to your preferences and special requests.

Essential Maids provides the cleaning products and equipment needed to perform our services. Our cleaning professionals arrive at your home with high-quality cleaning products and commercial-grade vacuum cleaners. If you prefer that we use specific products that you provide, we are happy to accommodate your request whenever possible.

We love pets! Our cleaning professionals are happy to work in homes with pets. If your pet has special needs or there are specific instructions we should follow, please let us know. We will document those instructions so that the cleaning professional knows how to properly care for your pet while working in your home.

Payment is due at the time of service. After your cleaning has been completed, the credit card on file will be charged for the service.

Tips are not required or expected, but they are always greatly appreciated when you are happy with the service. Some clients choose to tip after each cleaning, while others choose to give a larger tip at the end of the year. If you leave cash as a tip, please clearly identify that it is intended as a tip for the cleaning professional. You may also add a tip to your credit card payment. 100% of tips go directly to the cleaning professionals who performed the service.

Please provide 24 business hours’ notice if you need to cancel or reschedule your cleaning. With sufficient notice, we can work with you to reschedule or cancel the appointment. Please remember that Essential Maids does not operate on weekends. Therefore, if your cleaning is scheduled for Monday and you need to make a change, please contact us by Friday.

No. You may cancel your cleaning service at any time, according to our cancellation policy.

Essential Maids observes the following holidays: New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day If your recurring cleaning falls on one of these holidays, we will contact you in advance to arrange a different cleaning date. We may operate on other federal holidays. If you do not cancel or reschedule your appointment, your cleaning may take place as scheduled on a holiday that is not listed above.

Yes. Essential Maids is fully insured, licensed, and bonded to help protect both our company and our clients. We also take care of the applicable payroll and employment-related taxes for our employees, so these responsibilities are not passed on to our clients.

If something is accidentally broken or damaged, our cleaning professional is trained to take a photograph and report the incident immediately. Our team members are not punished for reporting accidents. We understand that, although our professionals are trained to be careful and respectful of your home, accidents can happen. Once the issue has been reported to our office, we will contact you to discuss the situation and work toward a quick and fair resolution. We also recommend that you put away irreplaceable or particularly valuable items before your cleaning. If there is an item that requires special care, please let us know when you schedule your service.

At Essential Maids, your satisfaction is extremely important to us. We offer our 100% Happiness Guaranteed. If you are not satisfied with your cleaning, please contact us. We will return within 24 hours and re-clean the areas that did not meet your expectations at no additional charge.

Our Customer Guidelines provide important information about our services, scheduling, cancellations, access to your home, and other policies. We encourage all clients to review these guidelines and contact our office if they have any questions about our policies.